Select Support

Select Support delivers a higher level of support for TelstraClear's products and services, underpinned by a Service Level Agreement on response times. We will also notify you prior to making planned changes to our network that involve planned outages.

Recommended if you:

	Need a higher support level or support outside of business hours
	Have intensive service requirements

What is it?

The service provides you with direct access to a technical single-point-of- contact helpdesk for faster resolution of faults and requests for change.

Benefits:

• A support service that matches the needs of your business
• Improved speed to resolve faults or implement changes
• More consistent service through greater awareness of your needs
• Commitment to improved performance with transparency through reporting

Features:

• 24x7 logging
• A choice of hours of support as required by your business
• High level of technical skill and TelstraClear product knowledge at the first point of contact
• Understanding of your specific telecommunications solution
• Contact by your preferred method - email, fax or telephone
• Regular management reporting
• A Service Level Agreement (SLA)

Terms and Conditions
TelstraClear's Standard Business Terms and Conditions apply