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Consultancy Service
At TelstraClear we offer a complete consultancy service where we will work with you to achieve your business objectives. You'll get one point of contact plus all the features and benefits of TelstraClear's Consultants experience and knowledge of advanced contact centre technology.
Recommended if you:
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Require a health check on your Contact Centre |
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Scope your Contact centre needs |
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Require evaluation of your technology |
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Require evaluation / reorganisation of your people |
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Require evaluation of your processes |
TelstraClear can provide the following consultancy services to assist you in achieving your contact centre objectives:
- Contact Centre Scoping
- Project Management
- Business Case Preparation
- Agent Training (customer service/call handling)
- Contact Centre management
- Selection/Recruitment advice
- Contact Centre Installation
- KPI Development
- Call Flow design
- Health Checks/Benchmarking
- CTI discovery
- IVR scripting
Contact Us
So if you're after anything at all to do with Contact Centres, call us on 0508 555 500 for further information or to arrange an appointment with one of our specialist Account Managers.
So if you're after anything at all to do with Contact Centres, call us on 0508 555 500 for further information or to arrange an appointment with one of our specialist Account Managers.
Key Features
We seek to understand your business
Then to understand the issues
Then we work with you to find effective solutions
Complementary Products
TollFree - TelstraClear TollFree means your customers can contact you anytime, from anywhere - for free
TelstraClear Enterprise Survey - Tailored phone based surveys
